FAQs

Shown below is a series of frequently asked questions, if you want to discuss anything else please contact us via the contact form

1. Is the FX Unit compatible with my DJ mixer?

Our FX unit has been designed for perfect symbiosis with our range of DJ mixers. FX can be made to work with Xone 92 and Model 1, plus Xone 96, Rane MP2014 and any DJ mixer with send/return PLUS master insert using a pair of splitter leads. FX can also be used in a production setup. You can see videos showing use on our YouTube page, simply click the Icon on the bottom left of the home page.

2. Do you have any Turntables available?

Stock is constantly fluctuating so snapping all stock and uploading can be tricky! If you would like to see what's available please send over a request via our contact form.

We often upload prime stock on Instagram page so check @mastersounds, you can find a links to all our socials via the icons at the bottom left of the home page.

3. Do you have any mixers or FX units in stock? 

All mixers and FX units are hand-built to order. Each product will have an estimated build time at the top of the product description. Our exclusive retail outlet is Phonica Records in London, who keep a limited stock of our DJ mixers, FX unit, TRBxM and turntable weights. Please check the Phonica website for more details or give them a call.

4. Can MasterSounds mixers or FX Unit be used where I live?

Each of our mixers & FX Units is supplied with a compact external switch mode power supply, enabling use anywhere in the world with the correct IEC lead, which we supply for your country of residence. Touring DJs can use our mixers anywhere in the world, simply by changing the IEC lead relevant to country the unit is shipped to. FX comes with a portable power supply with several types of plug configuration, enabling use anywhere in the world.

5. Do you ship to my location?

We ship items to locations across the world on a daily basis via signed courier service, so the likelihood is that we will be able to ship direct to you. We send via all our audio accessories via Royal Mail tracked & signed, and our DJ mixers & FX units via UPS, Fed Ex, DHL or alternative courier depending on location. 

6. VAT, do I have to pay it?

VAT is automatically applied to any purchase made within and shipped to the EU. Orders made outside the EU do not have VAT applied, but will be subject to local import taxes on delivery. If you are unsure how much import tax will be payable, please contact your local customs office who will be able to advise.