Returns & Refund
If you are not 100% satisfied with your MasterSounds order, we offer a 14 day returns if returned in as new condition and shipped in the original MasterSounds packaging.
Please contact MasterSounds before shipping. Customers are responsible for all shipping charges.
Warranty
MasterSounds warrants that the mixer shall be free of defects in workmanship and materials for a period of twenty-four months* from the date of purchase. In the event that the product fails to operate as intended, MasterSounds will repair or replace the product subject to the following conditions.
- That the failure was not due to improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, or non-approved modifications to the Mixer.
- The warranty does not cover normal wear and tear or any other event, act, default or omission outside MasterSounds' control.
- Faulty products must be returned to MasterSounds or an authorised service agent along with the original invoice or proof of purchase, and the mixer must be returned packed in the original shipping box. Please contact MasterSounds before shipping a faulty unit.
- The warranty applies only to the original purchaser and is not transferrable.
- At their sole discretion, MasterSounds may either repair the defective product or replace with an equivalent service exchange item.
- This warranty constitutes the purchaser’s sole remedy. MasterSounds shall not be liable for any other repair or replacement cost or any damage or loss directly or indirectly related to the malfunction of this mixer.
* Pots and switches are warranted for 3 months from the date of purchase.
* Crossfaders have a warranty period of 3 months from the date of purchase.
The Customer is responsible for the shipping costs of returning the product back to MasterSounds.
The customer is also liable for the subsequent re-shipping costs once repair has been completed.
For re-shipping quotations back to your location, please contact MasterSounds directly for further info on this.
All turntables we sell within the UK come with a 6 month warranty. Turntables shipped internationally are not warranted.
Our warranty applies only to the original purchaser and is not transferrable.
Privacy Statement
This store is hosted on Shopify Inc who provide MasterSounds with the online e-commerce platform that allows us to sell our products to you. We use Shopify Payments to securely process credit and debit card payments. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We never learn or store your credit card information or sell any or your personal information.
Build Time & Shipping Information
As we hand build all our DJ mixers, FX unit and LinearPOWER accessories to order with skill, care and attention to detail, we always state the anticipated build time on the top of the product page, shown under the ADD TO CART button. All DJ mixers, FX unit & LinearPOWER accessories are shipped via UPS or DHL.
MasterSounds Turntable Weights, FlipMats and SL-BOXES will generally be shipped within 48 hours. We ship all audio accessories via Royal Mail tracked and signed, and SL Boxes via UPS
Once your order is ready to be shipped you will receive an email from us containing the relevant shipping information.
It is your responsibility to provide the correct shipping address at check out. MasterSounds is not responsible for any shipping address or return address errors. If items are returned to MasterSounds due to a shipping address error made by the customer the shipping price for the item will be re charged. All audio accessories are shipped via Royal Mail and a signature will be required.
If you have any further questions about your order, please contact us at orders@mastersounds.co.uk
Import Duty & Customs Fees
If packages are undeliverable for any reason, including customer’s refusal to pay duties, MasterSounds Audio Ltd is not responsible for return shipping costs or for retrieving merchandise. MasterSounds Audio Ltd is not responsible for international shipping delays, such as customs delays, and is not held responsible for any customs duties or taxes issued by your respective country. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact orders@mastersounds.co.uk if you have any questions.
Goods will be imported on behalf of the consignee/e-buyer. The consignee authorises MasterSounds Audio Ltd to import the goods on their behalf. Further, the consignee/buyer agrees that MasterSounds Audio Ltd may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
PayPal Express Checkout
We now offer the facility for customers to pay for their order with PayPal Express Checkout. This allows you to take advantage of the various credit options supplied directly by PayPal to you the customer. MasterSounds is not the proprietor of any credit agreements.
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
GDPR
Privacy Policy
At MasterSounds, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about users who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to: ryan@mastersounds.co.uk
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services or make an enquiry via our contact page.
What type of information is collected from you?
The personal information we collect includes your name, e mail, contact telephone number when you make an enquiry, and if you place an order we collect the IP address of the computer which was used to purchase a product from us.
How is your information used?
We may use your information to:
- send you communications which you have requested and that may be of interest
- process orders that you have submitted
- to carry out our obligations arising from any contracts entered into by you and us
- seek your views or comments on the services we provide
- notify you of changes to our service
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example delivery of goods).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us relating to our products and services, then you can notify us by email to ryan@mastersounds.co.uk
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You have the right to ask for a copy of the information MasterSounds hold about you or change your marketing preferences at any time by contacting us by email to ryan@mastersounds.co.uk
Security precautions in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. This store is hosted on Shopify Inc who provide MasterSounds with the online e-commerce platform that allows us to sell our products to you. We use Shopify Payments to securely process credit and debit card payments. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We never learn or store your credit card information or sell any or your personal information.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’ on this website
Like many other websites, the MasterSounds website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this.
It is possible to switch off cookies by setting your browser preferences. For more information go to: www.civicuk.com/cookie-control. Turning cookies off may result in a loss of functionality when using our website.
Website Function Cookies
We use cookies to make our website work such as remembering your search settings. There is no way to prevent these cookies being set other than to not use our site.
Third party functions
Our site, like most websites, includes functionality provided by third parties. A widely used example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties.
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have visited us before. This helps us to develop the services which are of most interest to our visitors.
Links to other websites
Our website contains links to other websites (for instance on the COLLABORATIONS page) run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Policy
We keep this Policy under regular review. This Policy was last updated in March 2022.
Klarna
"In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”