Terms

Privacy Statement

This store is hosted on Shopify Inc who provide MasterSounds with the online e-commerce platform that allows us to sell our products to you. We use Shopify Payments to securely process credit and debit card payments. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We never learn or store your credit card information or sell any or your personal information.

Shipping

Audio accessories are generally shipped within 1-2 days of order to the address provided when checking on the website. It is your responsibility to provide the correct shipping address at check out. MasterSounds is not responsible for any shipping address or return address errors. If items are returned to MasterSounds due to a shipping address error made by the customer the shipping price for the item will be re charged. All audio accessories are shipped via Royal Mail and a signature will be required.

Radius DJ Mixers are made to order and thus build times vary. Please contact ryan@mastersounds.co.uk for an up to date build time. For all Radius products, we ship via UPS, Fed Ex or DHL depending on location. Please contact us for all shipping enquiries on MasterSounds SL turntables.

Return & Exchange Policy

If you are not completely satisfied with your MasterSounds purchase please contact us within 7 days of receiving your item to discuss a refund or exchange. Refunded and exchanged items must be unused and in original packaging. No returns or exchanges are permitted on custom orders.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.